Terms and Conditions

Why SMASH? Because we handle everything.

These Terms and Conditions outline the agreement between The SMASH Agency (“we”, “us”, “our”) and you, the client. By engaging with our services, you agree to the following terms.

1. Our Promise To You

At The SMASH Agency, we aim to deliver creative brilliance, strategic clarity, and full-on operational support. We bring energy, experience, and a whole lot of action-taking power to your business. We’ll always act with your best interests in mind and treat your business as if it were our own.

2. What’s Included

Your bespoke support package will be tailored specifically for your business, but most packages may include:

• Weekly team update calls 
• Rolling quarterly planning sessions 
• Day-to-day support via WhatsApp/Slack/Teams 
• CRM setup and management 
• Content creation (social media, email, campaign copy) 
• Strategic advice 
• Launch and event coverage 
• Data tracking and reporting 
• Lead generation activities
   

The scope of your package will be agreed in writing (usually email) and can evolve over time to meet your changing needs.

3. Fees & Payment Terms

• Our retainers start from £1650 per month. 
• Payment is due monthly in advance, by the 1st of each month, unless otherwise agreed. 
• Invoices will be issued via email and must be paid within 7 calendar days. 
• Late payments may result in a pause of services until payment is received.
   

All fees are subject to UK VAT where applicable.

4. Commitment & Notice

• We work on a rolling 3-month minimum term unless otherwise stated
• After that, we require 30 days’ written notice if you wish to pause or cancel services. 
• If you’d like to scale up or down, just let us know – we’re flexible and happy to adjust where possible.
   

5. Your Commitment To Us

• Please provide access to relevant systems, content, and brand materials in a timely fashion. 
• Clear communication is key – we rely on your input, especially during planning and approvals. 
• You agree not to share or reproduce any of our strategy documents, tools, or content with third parties without written permission.
   

6. Confidentiality

We treat all your business information and data as confidential. We won’t share or disclose anything without your permission unless legally required to do so.

7. Intellectual Property

• All creative content we produce for your business (social posts, copywriting, designs, CRM flows, etc.) becomes yours upon full payment. 
• Any tools, templates, systems, or training materials we provide remain our intellectual property and are licensed to you for use within your business only.
   

8. Project Changes & Additional Work

Need something extra? No problem! Additional work outside the agreed scope will be quoted and agreed before we begin. This might include event attendance, urgent last-minute campaigns, or additional strategy sessions.

9. Holidays & Downtime

We are a small but mighty team. If we are taking a short break or closing over holiday periods, you’ll be notified in advance, and plans will be made to ensure consistent support.

10. Cancellations & Refunds

Due to the time-based and strategic nature of our services, we do not offer refunds. If you’re unhappy, let’s talk – we’d much rather work together to fix the problem and keep things moving forward.

11. Liability

We are committed to excellence but cannot guarantee specific results or outcomes. While we take every reasonable care, we are not liable for any losses (direct or indirect) resulting from the use of our services.

12. Let’s Work In Partnership

We see this as a collaboration – we’re on your team! We’ll bring the expertise, drive, and ideas; you bring your goals, your passion, and your business vision. Together, we SMASH it.